Reference

How batji operates and where our service is available

We built batji to serve players in eligible Bangladesh regions where local law permits online casino and sports betting access. Your use of our platform—deposits through bKash, Nagad or Rocket, account registration, gameplay and withdrawals—is governed by the terms below and depends on your…

Service subject to local lawAccount holder obligationsPayment and withdrawal rulesDispute resolution pathBangladesh player focus
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batji How batji operates and where our service is available
LEGAL CONTACT

How to reach us about terms or account issues

If you have questions about our legal terms, account eligibility, payment policies or dispute resolution, our support team is available through the channels below. We handle inquiries about service access, verification requirements, withdrawal delays and rule clarifications directly—no third-party mediators unless you escalate through the formal dispute path.

Live chat support Open the chat bubble at the bottom of any page and select Legal or Account Help from the topic menu. Our team will ask for your registered phone number to pull up your account and answer your question in real time.
Email for legal queries Send your question to support with the subject line Legal Query and include your account phone number or username. We respond to legal and compliance questions within 24 hours on business days, prioritizing withdrawal and verification issues.
Terms document library Log in to your account, tap the menu icon, then Settings and Legal Documents. You'll find our full terms of service, privacy policy and payment rules in downloadable format, updated each time we revise a clause.
COMPLIANCE PRACTICE

How we handle accounts, data and policy updates

Operating a casino and sportsbook platform in Bangladesh means we manage user data, payment records, gameplay logs and identity documents with care. Below is how we approach compliance, data handling, security and your rights as an account holder—concrete practices, not abstract promises.

Data collection and storage We collect your phone number, payment details and device information when you register, plus gameplay history and transaction logs while you use the platform. This data lives on secure servers and is retained for regulatory and dispute-resolution purposes; you can request a copy or deletion by emailing our support team.
Account verification process For withdrawals above a threshold or flagged activity, we ask for ID proof and a selfie holding your document. This step prevents fraud and confirms the payment method belongs to you. Verification usually clears in under 12 hours; delays happen if the document photo is unclear or names don't match.
Cookie and tracking notice We use cookies to keep you logged in, remember your preferred language and track which games you open so we can improve the lobby layout. You can disable non-essential cookies in your browser settings; session cookies are required for login and wallet functions to work.
Policy change notifications When we update our terms, privacy rules or payment policies, we post a notice on your account dashboard and send a message to your registered phone number. Major changes come with a 14-day notice period before they take effect, giving you time to review or close your account if you disagree.

Common questions about service terms and account rules

Service availability depends on your local jurisdiction and whether online casino and sports betting are permitted under Bangladesh law in your region. We operate for players in eligible areas; you are responsible for confirming access is lawful where you reside before registering an account.

If our system or verification process detects you are in a region where we cannot legally offer service, we will close your account and return any deposited funds to your registered bKash, Nagad or Rocket number after identity verification, minus any bonus funds or winnings from restricted gameplay.

Yes. Email our support team with your registered phone number and ask for a data export or account deletion. We provide your data in downloadable format within 48 hours and process deletion requests within seven days, subject to legal retention requirements for financial and dispute records.

Open a support ticket through live chat or email with your transaction ID and a brief explanation. Our team reviews payment logs and checks with our processor; most disputes resolve within 24 hours. If unresolved, we escalate to our compliance team and provide a formal response within five business days.

We do not store your mobile wallet PIN or OTP codes. When you deposit, you authenticate directly in the bKash, Nagad or Rocket app; we receive only a transaction reference and your registered number. Withdrawal requests are processed to the same number you used for deposit after account verification.

You have 14 days after a terms update is posted to review the changes. If you disagree, close your account before the new terms take effect; any balance will be returned to your payment method. Continued use of the platform after the notice period means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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