Reference

Terms Conditions You Agree to When You Open an Account

These terms cover how you open and use your batji account, how deposits and withdrawals work through bKash, Nagad and Rocket, and what we expect from both sides. Read them before you register so you know exactly what you're signing up for.

Account eligibilityPayment termsGameplay rulesWithdrawal verificationDispute resolution

Explore Lobby Read FAQ

ACCOUNT PROTECTION

How We Enforce and Protect Your Agreement

Your account is governed by these terms, and we take compliance seriously on both sides. We protect your personal data according to our privacy policy, verify every withdrawal request to prevent fraud, and maintain logs of all gameplay and transactions for dispute resolution. You can request a copy of your account history or ask us to clarify any action we took by contacting support.

Identity Verification We require valid identification documents before processing your first withdrawal. This step protects your funds and ensures that only you can access the balance tied to your bKash, Nagad or Rocket number.

Transaction Records Every deposit, bet, win and withdrawal is logged with a timestamp and reference ID. You can view your full transaction history in the account dashboard and download statements for your own records.

Dispute Resolution If you believe a bet settlement, bonus allocation or withdrawal was handled incorrectly, open a support ticket with the transaction ID. We review the logs and respond with our findings within three business days.

Account Suspension We reserve the right to suspend or close accounts that violate these terms—including duplicate registrations, fraudulent payment details or abusive behaviour toward staff. You will receive notice and an opportunity to appeal before permanent closure.

TERMS QUESTIONS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need clarification on account rules, payment policies or dispute procedures, contact our support team. We answer questions about eligibility, bonus terms, withdrawal verification and any other part of this agreement.

Agreement Scope and Jurisdiction

batji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on batji, you enter into a binding agreement with us. These terms apply to all services we offer—slots, live casino tables, sportsbook markets and any promotional activity tied to your account. You confirm that online gaming is permitted under the laws

1
of your location and that you meet the legal age requirement in your jurisdiction. We operate batji for users in eligible regions where local law allows such services; it is your responsibility to verify that your participation complies with the regulations in Bangladesh or any other
2
territory from which you access the platform. We reserve the right to restrict access from jurisdictions where online gaming is prohibited or where we cannot verify compliance. Your continued use of the site constitutes acceptance of these terms as updated from time to time. We will
3
notify you of material changes by posting a revised version on this page, and the date at the top will reflect the most recent update. If you disagree with any change, you must stop using the platform and close your account. By funding your account via
4
bKash, Nagad, Rocket or any other payment method we support, you acknowledge that all transactions are final once confirmed and that chargebacks initiated without valid cause may result in account suspension pending investigation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms & Conditions

Minor violations—like entering incorrect details by mistake—usually trigger a request for clarification or correction. Serious breaches, such as opening multiple accounts or using fraudulent payment information, can result in immediate suspension and forfeiture of any balance pending investigation.

Access depends on the laws of the country you're visiting and whether we support users from that jurisdiction. Many regions block online gaming platforms at the network level, so you may not be able to log in while abroad even if your account is in good standing.

Yes. Any bonus, cashback or promotional credit you receive is subject to both these general terms and the specific conditions attached to that offer—such as wagering requirements, eligible games and expiry dates. Both sets of rules apply at the same time.

We post the revision date at the top of this page whenever we make changes. If an update materially affects your rights or obligations, we'll also send an email to the address on file and display a notice when you log in.

Contact support with the bet slip ID and a description of the issue. We pull the game log, check the official result and provider feed, then explain how the settlement was calculated. If we find an error, we correct your balance immediately.

Yes, provided your account is in good standing and you've completed identity verification. Submit a withdrawal request for the full balance, wait for it to clear to your bKash, Nagad or Rocket account, then contact support to request permanent closure.

Reference