Reference

How We Handle Your Privacy on batji

We collect only what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals and keep your wallet secure.

Account data we collectPayment verification onlyRequest your data anytimeContact us to update or deleteJurisdiction depends on local law
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batji How We Handle Your Privacy on batji
DATA PROTECTION

How We Secure and Manage Your Information

We encrypt your payment details when you deposit via bKash, Nagad or Rocket, and we store passwords as hashed values so even our team cannot read them. Session tokens expire after twenty minutes of inactivity so your account stays protected if you leave your phone unlocked. We review access logs weekly to catch unusual login patterns, and we ask for OTP verification whenever you withdraw to a new wallet number.

Payment Encryption

When you enter your bKash, Nagad or Rocket details, we encrypt the transaction with SSL before sending it to the wallet provider, and we never store your PIN or OTP code on our servers.

Cookie Use

We place a session cookie to keep you logged in, a preference cookie to remember your language and lobby view, and an analytics cookie to count page visits and improve load speed for players in Dhaka, Chattogram and other cities.

Data Retention

We keep your transaction history as long as your account is active and for five years after closure to meet financial record standards, then we delete it.

Your Rights

You can request a copy of your data, update your mobile number or email, ask us to stop sending promotional messages, or close your account and request deletion at any time through account settings or by contacting support.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, update your payment details, request deletion or ask a question about this privacy policy, contact us through any of these channels. Our support team will verify your account ownership before sharing or changing your data, and we aim to respond within forty-eight hours.

Live Chat Open the chat bubble in the bottom right corner of the lobby, tell the agent you have a privacy request, and we will verify your account and process your request on the same session.
Email Support Send your privacy request to our support email address from the email registered to your batji account so we can verify ownership, and include your account username in the subject line.
Account Settings Log into your account, go to the settings page, select privacy preferences, and you can download your data file, update your mobile number or request account closure directly from that screen.

Common Questions About Your Privacy on batji

We collect your mobile number, email address, display name and date of birth to verify your identity and set up your wallet. When you deposit via bKash, Nagad or Rocket, we also record the wallet ID to match the payment to your account.

We share payment details only with the wallet provider that processes your bKash, Nagad or Rocket transaction, and we share session state with game studios to load your slot or table history. We do not sell your data to advertisers or marketing companies.

We keep transaction history as long as your account is active and for five years after you close it to meet financial record-keeping standards in eligible jurisdictions. After that period we delete the records from our live database.

Yes. Log into account settings, go to the privacy section, and click download my data. We will send a JSON file with your profile, transaction history, login log and cookie settings to your registered email within twenty-four hours.

Go to account settings, select close account, confirm your choice, and we will anonymise your profile within thirty days. Transaction records required for audit purposes remain in archive form but are no longer linked to your name or mobile number.

We use a session cookie to keep you logged in, a preference cookie for language and lobby settings, and an analytics cookie to track page load times. You can delete cookies in your browser, but this will log you out and reset your preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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